Clickprint.ng Support Policy

Effective Date: July 01 2025
Website: www.clickprint.ng
Contact: support@clickprint.ng

At Clickprint.ng, we are committed to delivering exceptional customer service and ensuring your experience with our printing and branding solutions is smooth, efficient, and satisfying. This Support Policy outlines how you can access support, our response times, and the services we offer post-purchase.

1. Support Channels

Customers can reach our support team through the following channels:

• Email: support@clickprint.ng (24/7 access; responses within business hours)
• Phone: [Insert Phone Number] (Mon–Fri, 9:00 AM – 5:00 PM WAT)
• Live Chat: Available on our website during business hours
• Social Media: Facebook, Instagram, and WhatsApp (Response within 24 hours)

2. Types of Support Provided

We provide support for the following services:

• Order Inquiries: Questions related to new or existing orders
• Product Customization Assistance: Guidance on file upload, design, and artwork issues
• Technical Support: Help with our online ordering platform
• Delivery and Logistics: Shipping status, delivery updates, and issues with received items
• Returns and Replacements: Assistance with defective or incorrect orders
• General Information: Questions about pricing, turnaround time, or services

3. Response Times

We strive to respond to all inquiries within the following timeframes:

• Email Support: Within 24 business hours
• Live Chat: Immediate during business hours
• Phone Support: Immediate during business hours
• Social Media Inquiries: Within 24 hours

4. Support Hours

Our standard support hours are:

• Monday – Friday: 9:00 AM – 5:30 PM (WAT)
• Saturday: 10:00 AM – 4:30 PM (WAT)
• Sunday & Public Holidays: Closed

5. Limitations of Support

While we aim to assist with every issue, please note the following are outside the scope of our support:

• Design services beyond basic file checking (unless a design package is purchased)
• Third-party software support (e.g., Adobe Illustrator or Canva)
• Support outside of our business hours unless specified for priority clients

6. Escalation

If you are unsatisfied with the initial support provided, you may request to escalate the issue to a supervisor by emailing escalations@clickprint.ng.

7. Feedback

We welcome feedback on our services to improve your experience. Please email us at feedback@clickprint.ng or complete our customer satisfaction survey after your support request is closed.

For more information or help, visit our Help Center at: www.clickprint.ng/help